The 8D Concern and Countermeasure Report Summary is the summary of the actions taken to resolve a concern using the 8D process.
Minimum Content Requirements
Complete all 8 sections of the report following the completion instructions given below and submit to Kasai UK.
The 8D Concern and Countermeasure Report Summary shall be supported by evidence of investigation activities (e.g. Fault tree Analysis, Cause & Effect diagrams, detailed countermeasure implementation timing plans etc).
The minimum investigation activity required is a 5 Why analysis covering 4M (man, material, machine, method).
For each submission, the 8D Concern and Countermeasure Report Summary document must be approved, signed & dated.
Document Description
Item
Completion Instructions
Supplier Name
Supplier Company name.
Supplier Code
Unique code to each supplier, issued by Kasai UK Purchasing Dept.
Part Name
The part name or description as identified on the product drawing
Part No
As issued by Kasai UK design department
Completed By
The name of the supplier company representative who completed the 8D-CCR
Position
The position of the supplier company representative who completed the 8D-CCR
Date
The date the 8D-CCR was completed.
Supplier Approval
The name of the supplier company representative who authorised the release of the 8D-CCR
Position
The position of the supplier company representative who completed the 8D-CCR
Date
The date the 8D-CCR was approved for release.
1 Concern Details
Description
(included photograph or sketch)
A description of the concern highlighted via the Kasai UK complaint containing all relevant information. Include a photograph or sketch of the concern where appropriate.
Report No.
The reference number of the Kasai complaint to which the 8D-CCR relates.
Rank
The rank of the concern identified on the Kasai Complaint which relates to this concern
Incident Date & Time
The date and time that the concern became apparent at Kasai
Model
The vehicle/ powertrain model number(s) affected by the concern product
Quantity Affected
The total number of parts at Nissan affected by the concern which relates to this 8D-CCR. This quantity shall be updated according to Kasai UK information until Step 4 has been implemented and confirmed.
Affected Lot No's.
The affected lot numbers at Kasai plants (mandatory for parts with "Special Characteristics" designations)
Recurrence
Tick relevant box (Y = Yes N = No) to indicate whether this concern has been identified on a previous complaint from Kasai.
A concern is recurrent if it has the same cause as a previous one and concerns the same part number.
2 Similar Part Consideration
Can the concern appear on other parts?
A prompt list to ensure that consideration has been given to other similar parts and processes, stock, work in progress etc. Answer each prompt by adding a tick to the relevant box (Yes /No). If the response is Yes, an outline comment is required. If the concern can occur in other Nissan plants, this must be clearly identified.
3 Initial Analysis
Where should the non-conforming parts have been detected?
A prompt to ensure that consideration has been given to non-conformance detection failure. Answer each prompt by adding a tick to the relevant box (Yes / No).
Reason for non-detection
The reason why the failure was not detected in the expected control area of the supplier process.
4 Temporary Countermeasure - Immediate Action
What actions have been taken to prevent the delivery of reject parts to Nissan plants?
A prompt to ensure consideration has been given to the action required to prevent delivery of non conforming parts to Kasai UK.
In the 'Actions Taken' box, detail the actions taken e.g. 100% inspection, lot sampling etc.
Quantity OK / Quantity NG
Insert the OK / NG quantities found during containment.
% Effective
Indicate the % effectiveness of the temporary countermeasure taken for each item.
Temporary Countermeasure Details
Describe the containment countermeasure actions taken to prevent the delivery of non-conforming product to Nissan. Include the total quantity of product that this action has been applied to.
Attach details to the 8D CCR if necessary.
Delivery Date for 1st OK parts after temporary countermeasure.
The delivery date of the 1st delivery of OK product. This will allow Nissan to identify and manage the introduction of OK delivered product.
Delivery Ref. for 1st OK parts after temporary countermeasure.
The delivery identification code of the 1st delivery of OK product. This will allow Kasai to identify and manage the introduction of OK delivered product.
How are OK parts identified?
Indicate the method / mark / identification used to identify the product that is the subject of the temporary countermeasure.
5 Final Analysis
5 WHY Analysis to identify root cause
Perform a 5 WHY analysis to determine the root cause(s) of the concern and complete the appropriate boxes on the 8D format.
The 5 WHY analysis must address two questions at the same time:
1. Why was the non conformity made?
2. Why was the non conformity not detected?
In order to perform an adequate analysis, the concern must be addressed from all perspectives e.g. man, machine, material, method, who, where, when, what, why, how, process settings and conditions, rework, maintenance etc, should all be considered.
Extra detail sheets should be attached where necessary.
Root Cause
A description of the real root cause(s) of the non-conformance determined through the use of the 5 WHY process.
Note: Any appendices to the 8D-CCR should also be referenced in this section.
Resp.
The name of the management level company representative responsible for the non-conformance.
Dept.
The department responsible for the non-conformance
6 Permanent Countermeasures
Actions
A description of the countermeasure to be implemented to permanently prevent the non-conformance being repeated in the future.
Resp.
The name of the management level company representative responsible for the implementation of the countermeasure.
Dept
The department responsible for the implementation of the countermeasure
Timing
When will the countermeasure be implemented
7 Countermeasure Confirmation
Countermeasure Action
Describe the countermeasure action.
Confirmation Method
Detail the manner in which the countermeasure has been confirmed as effective. Attach any relevant information.
A prompt to ensure consideration has been given to any further actions that may be required in reference to the reported non-conformance. This shall include a review and update of all related documentation.
Updated?
Enter "Yes" or "No" to indicate if the document(s) referenced in the prompt list have been updated as a result of the actions taken to countermeasure the concern.
Details
If the answer to the above is "Yes", give a summary of what has changed.
Resp.
Identify the person responsible for making the update / change
Dept.
Identify the department to which the above person belongs
Timing
Indicate the date of completion/ validation of the change
Have the countermeasures taken been horizontally deployed to similar parts, processes and other plants?
For recurrence prevention activities, consider if the countermeasures taken as a result of the concern could be applied to other parts/ processes/ manufacturing sites.
Countermeasure Action
Describe the countermeasure action.
Deployment? (Yes / No)
Enter "Yes" or "No" to indicate if the countermeasure action has been deployed to other areas.
Details
If the answer to the above is "Yes", provide details of where, what and how the deployment has been carried out.
For rules related to document submission, refer to the Submission Rules page.
